Coming soon...

Frequently Asked Questions

— CLINICAL QUESTIONS ANSWERED

• What is the age range of patients to be tested?

  Ages 4 through 100+, but young children need to maintain some amount of stillness during the cool down period.

• What effects do hip, weight & height have on the thermogram?

  Additional information such as hip, wight and height have no influcence on the outcome of the test.

• What happens when woman patient has a 'hot flash' or becomes faint during testing?

  A 'hot flash' will result in an overcooling of most of the points of the body and need to be retested on another day, or after one to two hours of return to the waiting room. (clothed)

• If there are breast implants or a mastectomy, does this alter the validity in those regions?

  No, there is no difference in assesment of an implanted breast since the vasculature is completely intact and still is affected in the same way a normal breast. In a mastectomized breast, one can predict tendencies for future neoplastic conditions and because of this, it is a good idea to test the mastectomized breast points in the same locations as on a healthy breast.

• Is it possible to run only a dental exam?

  It is not possible to run a dental exam without disrobing the patient, since it is necessary to provoke stress by exposure to cool air in order to see dynamic physiology in the jaw.

• Can we 'skip' points of they fail to read properly, and if so, to what effect?

  Points can be skipped without effects on the thermogram except for the points representing organ systems that would otherwise yield a valid result.

• Is it possible to do breast analysis for men?

  Since there is little data avalible from past studies of men's breast health, there no way to accurately asses the male breast at this time.

Frequently Asked Questions

TECHNICAL TROUBLESHOOTING

• Probe stopped working?

  STEP 1: Make sure the green light is flashing during charging, and after removing the charge cable, that the green light remains 'on'.
  STEP 2: After connecting charge the cable for 5 seconds, remove charge cable and click "Reconnect Probe' on the tablet desktop.
  If problem continues, call Alfa Support. (866) 652-6600 Ext. 4

• Can't access AlfaVue Server to upload Patient data?

  STEP 1: Make sure you're connected to the Internet.
  STEP 2: In your Web Browser, make sure the URL field is assigned as https://alfavue.com/MyVue/login.jsp
  STEP 3: Make sure you are typing in the correct User Name & Password in the login fields.

• How do I clean the Alfa Probe?

  A Q-Tip dipped in dilute baby soap or alcohol may be used on the plastic parts, making sure no liquid seeps into the pin assembly.
  After test is completed, it is important to clean the probe, specially if it has touched any form of open sore or lesion on the Patient.

• If the test point has a scar, what do I do?

  Test as close as possible to the measurement point itself, avoiding the scar. (If you test directly on a scar, it will show as an artifact or blocked point.

• How should the AlfaSight device and Alfa Probe be stored overnight?

  It is best to leave the system in 'Sleep' mode as long as the Probe is connected and remains charging. If the Probe is left without charging overnight, it may take 30 to 40 minutes charge time for Patients scheduled the next day.

Privacy Notice
This privacy notice discloses the privacy practices for alfathermo.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at ‭(831) 901-9248‬or via This email address is being protected from spambots. You need JavaScript enabled to view it..